Refund & Withdrawal Policy

This Refund and Withdrawal Policy is issued by DOYOS Global Ltd (Reg-No C188915, FSC Mauritius License GB24101245, Premier Business Centre, 10th Floor, Sterling Tower, 14 Poudriere Street, Port Louis, Mauritius). It governs return of funds, withdrawal requests and chargeback handling for MT5 Forex and CFD accounts, supplementing Funding, the Client Agreement and AML Policy.

Jan 2026Last Updated

24 HoursDOYOS Processing

GB24101245FSC Licence

Same NamePayout Rule

On this page1. Principles and Methods 2. Processing Timelines 3. Fees and Minimums 4. Chargebacks and Fraud 5. Complaints and Contact

1. Principles, Eligibility and Withdrawal Methods

1.1 Withdrawals return only free margin (equity minus used margin and active bonuses subject to the Offer Agreement). Requests must be made in the portal from the verified account holder to a payment method in the same name. Third-party withdrawals are prohibited.
1.2 Funds are returned to the original funding source where possible: card refunds to the same card, crypto to the verified wallet, bank to the verified bank account. Internal transfers between own Individual Account and accounts are permitted after compliance checks.
1.3 Full KYC under the KYC Policy is required before any withdrawal. Open compliance holds, bonus volume shortfalls, or unresolved execution disputes may delay release until cleared.

2. Processing Timelines

2.1 Indicative timelines after approval (business days, excluding provider delays):

Method	DOYOS Processing	Provider Arrival (indicative)	Notes
Cards (Visa / Mastercard)	Within 24 hours	3–10 business days	Refunded to original card up to deposited amount; profits via bank
Bank Wire	Within 24–48 hours	2–5 business days	SWIFT details must match verified name; intermediary fees may apply
Crypto (USDT / BTC)	Within 24 hours	Minutes to 24 hours on-chain	Network and address must be verified; test small amount first
E-wallets / Local Methods	Within 24 hours	Same day to 3 business days	Availability varies by country per Funding

2.2 Requests submitted before the daily cut-off are processed the same business day. Incorrect details, mismatched names or bank holidays extend timelines; we notify you via portal or Contact Us.

3. Fees, Currency Conversion and Minimums

3.1 DOYOS charges no withdrawal commission from our side, but card acquirers, banks and blockchain networks may charge fees deducted from the payout. Currency conversion uses the prevailing provider or bank rate plus any disclosed margin.

3.2 Minimum withdrawal amounts and free-withdrawal thresholds are published in Funding. Erroneous credits, duplicate payouts or bonus amounts not yet earned may be reversed by balance correction.

4. Refunds, Chargebacks and Fraud Prevention

4.1 Untraded deposits may be refunded in full to the original source less provider costs. Once trading has occurred, returns are processed as withdrawals of free margin at current equity, not as card chargebacks.

4.2 Clients must not file chargebacks while a portal request is pending or after funds have been credited and traded. Unjustified chargebacks incur investigation fees, account suspension, and reporting under the AML Policy. Suspected fraud, money mules or account takeovers are frozen and reported to the FSC where required.

4.3 Never send funds to personal wallets or individuals claiming to represent DOYOS. All routes are listed inside the portal; verify domains and MT5 server names in MetaTrader 5 guides.

5. Complaints and Contact

5.1 For delayed or declined payouts, first check portal status and payment details, then contact Contact Us or request a Callback with transaction ID, method, amount and date. If unresolved, escalate formally via Complaints for independent review.

5.2 We aim to resolve funding complaints within 15 business days. This Policy was last reviewed in January 2026 by DOYOS Global Ltd, C188915, FSC Mauritius GB24101245.

Last updated: January 2026 | Entity: DOYOS Global Ltd, C188915, FSC Mauritius GB24101245 | Related: Funding, Client Agreement, Offer Agreement.

Funding and Withdrawal

Methods, minimums and instructions.

Funding & Withdrawal

File a Complaint

Escalate delayed or declined payouts.

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Refund & Withdrawal Policy

1. Principles, Eligibility and Withdrawal Methods

2. Processing Timelines

3. Fees, Currency Conversion and Minimums

4. Refunds, Chargebacks and Fraud Prevention

5. Complaints and Contact

Funding and Withdrawal

File a Complaint

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